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Return and Refund Policy

Return Policy

Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

About Exchanges and Replacements

You can exchange or replace an item through our Online Returns Center if your exchange or replacement meets certain criteria.

Note: Did you receive a damaged, defective, or wrong item sold by wow-hotdeals.com and want to replace it with the same item? Is your order missing an item or part and you want a refund or replacement?

You can exchange an item through our Online Returns Center.

The item being exchanged must meet the following criteria:

  • Shipped to return center address provided by us.
  • Not received by you as a gift
  • Shipped and sold by wow-hotdeals.com
  • Not an Add-On item
  • Not identical to the item being returned
  • Originally purchased with a credit card
  • Wasn't purchased with a promotion (except for free shipping promotions)

Exchanges for a Different Size or Color

Exchanges are available for apparel, sports, shoes, baby products, jewelry, and watch items that have a size or color variation. The exchange item must be:

  • A different size or color than the return item
  • Shipped and sold by wow-hotdeals.com

Exchanges for an Item in Your Cart

The exchanged item must be:

  • Added in a quantity of one to the Cart
  • Shipped and sold by wow-hotdeals.com
  • Not an Add-on Item
  • Not identical to the item being returned
  • Not marked as a gift in your Cart